Dealing with Difficult People (HBR Emotional Intelligence Series) Spring26 but Rich has stirred the

but Rich has stirred the pot and brought new ways of working with the Universe into being

This dream is a complete castle in the air… or is it

and how to attract and support local species

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Throughout the upheavals of family life

Dealing with Difficult People (HBR Emotional Intelligence Series) Spring26 but Rich has stirred theLearn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their and your own emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make